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Frequently Asked Questions (FAQ)
Pre- sales questions
Q - How long does it take to set up an account?
A - Your account will be setup automatically within in few hours of ordering.

Q - I already have my domain name registered, how can I be hosted by HostKan.com?
A - Just signup for one of our plans and send us an e-mail with your domain name and then change the DNS settings listed with your registrar.

Q - Are there any hidden costs, or setup fees?
A - NO setup fees on all web hosting orders.

Q - What is yor name server Information?
A - NameServer1: ns1.Hostkan.com NameServer2: ns2.Hostkan.com.

Q - What method comes with our hosting to see the sites stats?
A - All accounts come with Analog, Awstats, Webalizer, and Last visitors.

Q - What methods of payment do you accept?
A - We accept Visa , Mastercard , 2checkout, Paypal .

Control panel
Q - What control panel do you use ?
A - The control panel we use is called cPanel.

Q - How do I access my control panel?
A - You can login to your control panel at http://yoursite.com/cpanel

Q - Is there a manual I can reference to use Cpanel?
A - Yes, access it by clicking here or you can access it within your control panel.

Q - Do you have Documentation for our control panel?
A - Yes, Documentation for control panel, cPanel is available Click here to view it.

Q - Where can I download a free FTP?
A - We recommend downloading Filezilla FTP click here.

Q - It's not letting me upload my files what's wrong?
A - Make sure you are uploading to the right web directory which is the public_html folder.

Q - Why doesn't my ftp password change when I change my Cpanel password?
A - Allow 24 hours for your FTP password to sync with your Cpanel password.

Q - My FTP is really slow or disconnects often. Why?
A - Go into your FTP options and see if passive mode is checked, if it is, uncheck it. If it is not checked, try checking it.

Q - Why does my FTP fail to connect?
A - If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it. 2. Make sure you have the IP address in your welcome email for host name (only the numbers, don't add ftp, www or anything)

Q - How do I sign up to be a HostKan Affiliate?
A - It's easy! You can reach the sign up form directly from our affiliate's link Sing Up Now !

Q - How long will it take to become a HostKan Affiliate?
> A - After you comlete the sign-up form , your account is created instantly and you can start earning commissions immediately!

Q - How much can I earn?
A - There is no limit to your earnings potential! Simply sign up customers through our affiliate program and receive 30% commission.

Q - How often will I be paid?
A - Commissions are paid when affiliates reach a $20 commission balance. Commission balances that have not yet reached $20 will carry over to the next month until the $20 minimum has been reached.

Q - Do I have to have a web site with HostKan to become an affiliate?
A - No! You do not have to be a HostKan customer to join our affiliate program.

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